Refund Policy

Last updated: [date]

At Sheeply, we want you to love your purchase. This policy sets out your rights to cancel, return, and obtain a refund, in accordance with EU Directive 2011/83/EU on consumer rights and the French Code de la consommation.

1. Right of Withdrawal (14 days)

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you (or a third party you designate) take physical possession of the goods.

To exercise this right, inform Sheeply of your decision by a clear statement (email to [support email]) before the 14-day period expires.

2. Exceptions

In accordance with EU law, the right of withdrawal does not apply to certain goods, in particular items that are made to your specifications or clearly personalised (for example custom-engraved or personalised glassware). These items cannot be returned unless they are defective.

3. Returning Your Item

You must send the goods back without undue delay and no later than 14 days from the day you communicate your withdrawal. Items should be returned in their original condition and packaging where possible. You are responsible for the direct cost of returning the goods unless the item is defective or not as described.

4. Refunds

We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied proof of return. Refunds are issued using the same payment method you used for the order.

5. Legal Guarantee of Conformity

Independently of the right of withdrawal, all our products benefit from the legal guarantee of conformity (2 years from delivery) and the legal guarantee against hidden defects, under the French Code de la consommation and Code civil. If an item is defective or not as described, you are entitled to a repair, replacement, or refund at no cost.

6. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us at [support email] within a reasonable time with your order number and photos, and we will arrange a replacement or full refund.

7. Contact

Questions about returns or refunds? Contact Sheeply at [support email].