Shipping Policy

Last updated: [date]

This Shipping Policy explains how Sheeply processes and delivers your orders. Please read it together with our Refund Policy and Terms of Service.

1. Order Processing

Orders are processed within [1–3] business days. Hand-made and personalised items may require additional preparation time, which will be indicated on the product page. You will receive a confirmation email once your order ships.

2. Shipping Destinations

We ship to France and across the European Union. [Add or remove destinations as applicable.] If your country is not available at checkout, contact us at [support email].

3. Delivery Times

• France: approximately [2–4] business days after dispatch.
• European Union: approximately [3–7] business days after dispatch.

Delivery times are estimates and are not guaranteed, as they depend on the carrier. Under EU consumer law, unless otherwise agreed, we deliver your order without undue delay and no later than 30 days after the contract is concluded.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination and are shown before you confirm and pay for your order. [Mention any free-shipping threshold here, e.g. “Free shipping on orders over €[amount].”]

5. Customs and Duties

For orders within the EU, no additional customs duties apply. For any destination outside the EU [if applicable], the recipient may be responsible for import duties and taxes.

6. Lost, Delayed or Damaged Parcels

The risk of loss or damage passes to you when you (or a third party you designate) take physical possession of the goods. If your parcel is significantly delayed, lost, or arrives damaged, contact us at [support email] with your order number and we will help resolve the issue, including a replacement or refund where appropriate.

7. Tracking

Where tracking is available, a tracking link will be included in your shipping confirmation email.

8. Contact

Questions about shipping? Contact Sheeply at [support email].