Terms of Service

Last updated: [date]

These Terms of Service ("Terms") govern your use of the Sheeply website and the purchase of products from our online store. By accessing our site or placing an order, you agree to these Terms.

1. Who We Are

This store is operated by Sheeply – [Company legal name], [Registered address], SIRET [SIRET number], registered in France. Contact: [support email].

2. Products and Availability

We take care to describe and picture our products accurately. Slight variations may occur, particularly for hand-made and mouth-blown items, where small imperfections are part of the charm and not considered defects. Products are subject to availability.

3. Prices

Prices are shown in euros (€) and include applicable VAT. Delivery costs, where applicable, are shown before you confirm your order. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

4. Orders and Contract Formation

Your order is an offer to purchase. A binding contract is formed when we send you an order confirmation. We reserve the right to refuse or cancel an order in case of pricing error, suspected fraud, or stock unavailability, with a full refund where payment was taken.

5. Payment

Payment is processed securely through our payment providers at checkout. We do not store your full payment card details.

6. Delivery, Withdrawal and Refunds

Delivery terms are set out in our Shipping Policy. Your right of withdrawal and refund rights are set out in our Refund Policy, which forms part of these Terms.

7. Intellectual Property

All content on this site — including text, images, logos, and the Sheeply name — is protected by intellectual property rights and may not be reproduced without our prior written permission.

8. Liability

Nothing in these Terms limits your statutory rights as a consumer or our liability for death, personal injury, or matters that cannot be excluded under applicable law. We are not liable for delays or failures caused by events beyond our reasonable control.

9. Governing Law and Disputes

These Terms are governed by French law. As a consumer, you may also rely on the mandatory consumer protection rules of your country of residence. In case of a dispute, you may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact us first at [support email] so we can try to resolve the issue.

10. Contact

Questions about these Terms? Contact Sheeply at [support email].